Return Policy

Return Policy

Thank you for shopping at Paint Guys (https://paintguys.com.au). We want you to be completely satisfied with your purchase. If you are not entirely satisfied with your order, we’re here to help.

Eligibility for Returns

To be eligible for a return, please ensure the following conditions are met:

  • Unused and Unopened: The product must be unused, in its original packaging, and in the same condition as when you received it.
  • Within 30 Days: You must initiate the return process within 30 days of receiving your order.
  • Proof of Purchase: You will need to provide proof of purchase (order number or receipt).
Items Excluded from Returns

Please note that certain items are excluded from our return policy for hygiene or safety reasons. These include:

  • Custom tinted paint colors
  • Paint brushes and rollers (unless faulty)
  • Opened or used paint cans/tins
How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Get in touch with our customer service team via email at info@paintguys.com.au or call us at +61 484 564 070. Provide your order number and reason for the return.

  2. Return Authorization: Once your return request is approved, we will provide you with a Return Authorization (RA) number and instructions for returning the item.

  3. Packaging: Securely package the item(s) in their original packaging to prevent damage during transit.

  4. Return Shipping: Ship the item(s) back to the designated return address provided, using a trackable shipping method. Please include the RA number on the package.

Refund Process

Upon receiving and inspecting your returned item(s), we will process your refund within 5-7 business days. The refund will be issued to the original method of payment used for the purchase.

Return Shipping Costs

Please note that return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part (e.g., wrong item shipped, damaged item).

Contact Us

If you have any questions or concerns about our return policy, please contact us at:

Our customer service team is available to assist you and ensure that you have a positive experience with Paint Guys.